Terms of Service

Introduction

Welcome to Billy Keys Store. These Terms of Service govern your use of our website and the purchase of digital gaming products from us. By accessing our website or purchasing our products, you agree to be bound by these Terms of Service.

Please read these terms carefully as they contain important information about your rights and obligations.

Products and Services

When purchasing games that are added to your account:

• Password Change Requirement: You must change the account password immediately after purchase. Billy Keys Store is not responsible for account loss if you fail to change your password.
• Account Access: After we add a game to your account, we will not access your account again unless specifically requested by you.
• No Playtime: For certain games, we offer accounts with 0 minutes of playtime where you can change all credentials after purchase.
• Game Updates: We are not responsible for future game updates or compatibility issues that may arise after purchase.
• Credentials Security: We provide account credentials securely via encrypted channels. You are responsible for maintaining the confidentiality of these credentials.

For gift card purchases:

• Quality Assurance: All gift cards are thoroughly tested before being sold to ensure they are valid and working.
• Regional Restrictions: It is your responsibility to check the region of your account before purchasing to ensure compatibility with our products.
• Redemption Timeframe: We recommend redeeming gift cards as soon as possible after receiving them. We cannot guarantee validity for cards that remain unredeemed for extended periods.
• Platform Restrictions: Different platforms have different gift card restrictions. We are not responsible for platform-specific limitations after the card has been verified as working.

For digital content purchases:

• Sale Items: Games displayed on our website may be on sale for a limited time. Prices and availability are subject to change without notice.
• Digital Format: All our products are delivered in digital format only. We do not offer physical copies of games or gift cards.
• DRM and Licensing: Digital content may be subject to Digital Rights Management (DRM) and licensing restrictions imposed by publishers. We are not responsible for any changes to these terms after purchase.
• System Requirements: It is your responsibility to verify that your system meets the minimum requirements for any digital content purchased.

Payment Terms

By making a purchase on Billy Keys Store, you agree to the following payment terms:

• Payment Verification: We must receive and verify your payment before providing any service or product. All payment methods require verification which may vary in time depending on the method used.
• Direct Payment Only: We do not accept third-party payments. You must be the one who pays with your proper means.
• Payment Methods: We accept various payment methods as listed below, each with specific terms.
• Right to Refuse: We reserve the right to refuse or cancel payments that appear suspicious or do not pass our verification process.

Available Payment Methods

Baridimob (not available after 9:00 PM)

Flexy (20% service fee applies)

Algerie Poste (verification required)

Hand-to-hand (in-person only)

Wise (international transfers)

Binance (crypto payments)

Specific Payment Requirements

• Flexy Payments: When using Flexy, you must send us the exact time of the transaction. A 20% service fee applies to all Flexy payments.
• Baridimob: This payment method is not available after 9:00 PM. Transactions must include your order reference in the comments.
• Algerie Poste: All transfers must be verified with a receipt screenshot. Processing may take up to 24 hours.
• Hand-to-hand: Only available in specific locations. Exact cash amount is required.
• Wise: International transfers are subject to verification. Exchange rates are calculated at the time of payment.
• Binance: Cryptocurrency payments must be made to the exact wallet address provided. Market fluctuations may affect pricing.

Customer Responsibilities

As a customer, you have the following responsibilities:

• Password Security: You must change any provided passwords immediately after purchase.
• Account Compatibility: You must verify your account region before purchasing to ensure product compatibility.
• Payment Information: For all payment methods, you must provide accurate transaction details for verification purposes.
• Communication: Maintain clear communication throughout the purchase process for the best experience.
• Software Compliance: You agree not to use any automated software or bots to access our services or make purchases.
• Legal Usage: You agree to use purchased products in compliance with all applicable laws and platform terms of service.
• No Reselling: Products purchased from Billy Keys Store are for personal use only and may not be resold or redistributed.

Limitation of Liability

Billy Keys Store will not be liable for:

• Account Issues: Account loss if you fail to change the password after purchase.
• Regional Incompatibility: Purchasing wrong region products if you didn't check your account region.
• Payment Problems: Any issues arising from third-party payment methods.
• Service Unavailability: Service unavailability due to factors beyond our control.
• Game Updates: Changes to games or services after purchase, including updates, patches, or server shutdowns.
• Publisher Actions: Actions taken by game publishers or platform holders, including account bans or restrictions.
• Content Changes: Changes to game content, features, or availability after purchase.
• Compatibility Issues: Compatibility issues between purchased products and your hardware or software.

Refund Policy

Our refund policy is as follows:

• Quality Assurance: Products are thoroughly tested before delivery to ensure quality.
• Defective Products: If a product is found to be defective immediately upon delivery, contact us within 24 hours.
• Account Security: No refunds will be issued if you fail to change account passwords after purchase.
• Regional Compatibility: No refunds for products purchased for the wrong region if you didn't verify compatibility first.
• Digital Nature: Due to the digital nature of our products, all sales are generally final once the product has been delivered.
• Special Circumstances: In exceptional cases, we may offer store credit or partial refunds at our discretion.

Refund Process

If you believe you are eligible for a refund, please contact us through our official channels with the following information:

• Your order number
• Purchase date
• Product purchased
• Detailed description of the issue
• Evidence of the problem (screenshots, videos, etc.)

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data:

• Data Collection: We collect only the information necessary to process your orders and provide our services.
• Data Usage: Your information is used solely for order processing, communication, and service improvement.
• No Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties.
• Data Retention: We retain your data only for as long as necessary to provide our services or as required by law.
• Security Measures: We implement appropriate security measures to protect your personal information.

Intellectual Property

Please be aware of the following regarding intellectual property:

• Third-Party Rights: All games, logos, trademarks, and other content sold through our store are the intellectual property of their respective owners.
• License Only: When purchasing digital content, you are buying a license to use the content according to the publisher's terms, not ownership of the intellectual property.
• Usage Restrictions: You may not reproduce, distribute, modify, or create derivative works from any content obtained through our services unless explicitly permitted by the content's license.
• Our Website: The content, design, and layout of the Billy Keys Store website are protected by copyright and other intellectual property laws.

Dispute Resolution

In the event of a dispute:

• Initial Contact: Please contact us first to attempt to resolve any dispute amicably.
• Evidence Required: Any claims regarding product functionality must be accompanied by clear evidence.
• Mediation: If direct resolution is not possible, we may agree to mediation before any legal proceedings.
• Governing Law: These terms are governed by the laws of Algeria, without regard to conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms of Service at any time:

• Notification: We will notify users of significant changes to these terms by updating the date at the bottom of this page.
• Effectiveness: Changes become effective immediately upon posting.
• Continued Use: Your continued use of our services after changes indicates your acceptance of the revised terms.

Contact Information

If you have any questions about these Terms of Service, please contact us through the following channels:

• Facebook Messenger: @billykeysstore
• WhatsApp: +213 771 197 629
• Email: contact@billykeys.store